Artmore Hotel’s committment to guest service!

The thing that sets the Artmore apart from so many other hotels is its staff. Where else would you find a Sales Manager with this kind of commitment?

10 am Call from travel agency checking on rooms. I assured them that the ladies would be well taken care of.

(The “ladies” are members of one of hip-hops hottest, new, all-girl groups.)

11 am Called agency to find out when the ladies were arriving so that I could be in the lobby to greet them.

11:01am Oh snap! I forgot to put VIP amenity in room for guest.

11:02am Run to Publix to get fruit and cheese.

11:20 am Get call on cell phone from agency letting me know that the group is 30 minutes away!

11:30 am Tell myself not to panic and head back to hotel with stuff.

11:40 am Call GM and tell him to meet me in the kitchen to make trays.

11:45 am Get call from travel agency on cell phone wanting to book another artist next week.

12:15 pm Deliver all VIP amenities to room in nick of time as girls are arriving into lobby.

12:30 pm Greet tour manager and he is impressed with the hotel. First lady walks in lobby and says, “Wow, this is a great hotel!” I give a grin of success. If she only knew just a few minutes ago I was schlepping pineapple and strawberries.

12:45 pm Tour Manager calls me on my cell phone and asks if I can arrange transportation to the rehearsal studio for the group.

12:50 pm “My pleasure sir. Let me makes some calls.”

1:00 pm “Okay sir what time do the ladies need to be at the rehearsal?

1:05 pm “We need to leave by 1:30 so we can be at the space by 2 pm!”

1:06pm Realize this could be a problem as the transportation company said they needed two hours notice.

1:10 pm Call my contact at the limousine company and basically give him my first born child to get him to come through for me.

1:15 pm To Tour Manager: “Sir your transportation is on the way, it will be here as you requested!” Tour Manager: “Thanks. Also one more thing….the ladies would like to lay out by a pool can you arrange that?” Me: “Sure it would be my pleasure.”

1:30 pm Call two places to try to get pass keys to their pools.

1:40 pm Waiting, waiting, waiting….gotta find a pool!

2:00pm First pool is empty for inspection ugh!

2:30 pm Second does not allow visitors into the pool area…uhg! Back to square one! Think. Think. Where is there a pool?

2:45 pm Remember that my partner in crime is the DOS at a nearby hotel.

3:00 pm DOS is out to lunch but front office manager is a life saver. The ladies have access to the pool when they get back from rehearsal at 4. Memo to myself….buy DOS a gift basket!

3:15 pm Fall into desk chair and reflect on how exciting the day was. Ugh. I have 25 emails to answer and I have to call the travel agent to reserve his new artist for next week.

3:30 pm Send confirmation numbers to the travel agent.

3:35 pm Take a breath.

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